How to Use the Help Button

Updated by Web Admin

  1. Click your Help Button desktop icon or pinned taskbar icon.
    Desktop Icon
    Taskbar Icon
  2. After launching it, the software will then gather some diagnostics to assist in troubleshooting, as shown below:
  3. Once it's complete, please enter your first and last name and your email associated with your company as shown below:
    If this is a recurring issue, please make sure to select Recurring Issue
  4. After entering your information, click Describe Issue
  5. Provide as many details as you can to help us solve the problem, and make sure to tick the correct boxes underneath your description.
    Then click Review Submission
  6. Ensure the submission review is accurate, then click Submit
  7. On the following page, please enter your Business Name and contact information so we can ensure we have the correct contact information.
  8. Now you have submitted a ticket, and we will reach out to you as soon as possible!


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